Lap axe Warranty Information
LAP AXE WARRANTY
Lap axe™ Travel Guitars LIMITED LIFETIME WARRANTY
Quaystone Music Singapore Pte Ltd warrants Lap axe™ brand instrument to be free from defects in materials and workmanship for as long as it is owned by the original retail purchaser, except that pickups, switches, jacks, controls, all other electronic components, tuning machines, hardware, plated surfaces, gig bags, cases and case hardware are warranted for a period of one (1) year from the date of original purchase. This warranty applies only to the original retail purchaser when this instrument is purchased from an Authorized Lap axe™ Dealer and is subject to the limitations set forth herein. IMPORTANT: PLEASE RETAIN YOUR ORIGINAL SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY.
The Lap axe™ Dealer Or Quaystone Music (Lap axe™ website email ( ) from whom you purchased your instrument must be the first point of contact. Defective components that qualify for coverage under this warranty will be repaired or replaced (at Lap axe’s discretion) without charge. Remedies beyond normal service repair of any Lap axe™ instrument require both an evaluation and confirmation of the defect and a direct recommendation to Quaystone Music from an Authorized Lap axe™ Service Center for alternative considerations.
All transportation, insurance and freight charges associated with warranty service and repairs on Lap axe instruments are the responsibility of the purchaser, as is any service initiated for the purpose of customizing setups or adjustments beyond factory specifications. Initial standard setup and adjustment of the instrument and its components at the time of purchase are considered normal dealer product preparation, and are not covered by this warranty.
Limitations and Exclusions
The following items are not covered by this warranty.
1.Fret wear, saddle wear, nut wear, strings.
2.Setups, adjustments or routine maintenance of any kind.
3.Damage to finishes or cracks, splitting, or warpage of wood due to changes in
temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non- Lap axe™-approved polishes.
4. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
5.Any damage to an instrument resulting from customization or modification.
6.Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pick guards,
zippers, clasps, handles, latches, case hardware etc.
7.All other damage and deterioration due to normal usage, wear and tear, aging,
accidents, neglect, abuse, or acts of nature.
8. Any instrument altered or tampered with in any fashion.
9. Any instrument purchased from anyone other than an Authorized Lap axe™Dealer.
10. Instruments that have been serviced by unauthorized persons (any person
other than a Lap axe™ Certified Technician ). Any item returned for reasons other than covered by our warranty, must be returned within thirty (30) days of purchase for refund of the full purchase amount. Return shipping cost and terms are the resposibility of the returnee except on warranty returns. Items returned after 30 days will be subject to a 15% return fee.
THE FOREGOING CONSTITUTES THE ONLY WARRANTY MADE BY Quaystone Music Singapore Pte Ltd WITH RESPECT TO THE PRODUCTS AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES Expressed OR IMPLIED. Quaystone Music Singapore Pte Ltd ASSUMES NO LIABILITY FOR PROPERTY DAMAGE RESULTING FROM FAILURE OF THIS PRODUCT NOR ANY LOSS OF INCOME, SATISFACTION, OR DAMAGES ARISING FROM THE LOSS OF USE OF SAME DUE TO DEFECTS OR AVAILABILITY OF SAME DURING SERVICE.
NOTE: This warranty applies only to Lap axe™ instruments manufactured after August 1, 2012 and purchased from Quaystone music directly through the Lap axe™ website or an authorized Lap axe™ dealer. EFFECTIVE DATE: August 1, 2012
Quaystone Music Pte Ltd.